Oracle Corporation hiring for Any graduates "Customer Service Representative" Bangalore- June 2013

Job Title		Customer Service Representative 1-Ops
Location		India,Bangalore...
Organization Name		Oracle University
Department Description
Brief Description
		Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Detailed Description
		Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.
Job Requirements
		Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.
Additional Details
		Oracle University is the education division of Oracle. This opening is for OU North America working out of Bangalore. This posting is for Oracle University North America and would require the employee to work night shifts. Knowledge of Spanish language would be a plus Should have excellent English written/spoken communication skills. Should be a graduate with 1.5 to 3 years of experience Should be willing to work Night Shifts Should be able to multi task and work in pressure Knowledge of order audit process would be a plus Candidates with knowledge of Oracle 11i/R12 Order Management would be given preference Candidates with Education/Training Backoffice process would be preferred Preferably from finance background

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