Indian Eagle Pvt Ltd walk-in

Indian Eagle Pvt Ltd walk-in for International Air Ticketing - Customer Care





Company : Indian Eagle Pvt Ltd 

Website : www.indianeagle.com

Job Role : International Air Ticketing - Customer Care

Eligibility : Any Degree or equivalent

Experience : Freshers

Walk-in Date : 13th - 16th January

Job Location : Hyderabad

Company Profile:

IndianEagle.com is an innovative online travel company that enables its customers to book the Lowest airfare to anywhere in the world. Our travel booking engine is a technological innovation connecting you with the world. Booking flights to your chosen destinations is magic of a few simple steps. Simple display of multiple airfares from multiple airlines!

Our Mission:

We’re recommended to offer the lowest airfare without compromising on the quality of service. The better is our customer service; the better is your travel experience. Having it as a business principle, we keep upgrading our customer service standards.
Hiring is on for energetic Customer care professionals with the criteria mentioned inline

Note:
•             Freshers with Excellent communication in English.
•             Looking for candidates comfortable working in NIGHT shifts only.
•             Work location is Hyderabad.
•             We will be investing in candidates training arrangements during first year. Hence, looking for candidates with zeal to work and perform and give a commitment to the business. This is to avoid any training loss.

Job Description:

•             Maintain Customer focus at all times and respond to customers’ enquiries (e-                       mails and phone) using the Best Practice guidelines.
•             Work within agreed service levels, striving to exceed customer expectations                    wherever possible.
•             Respond promptly to customer inquiries
•             Handle and resolve customer complaints
•             Obtain and evaluate all relevant information to handle inquiries and complaints
•             Perform customer verifications
•             Process orders, forms, applications and requests
•             Direct requests and unresolved issues to the designated resource
•             Manage customers' accounts
•             Keep records of customer interactions and transactions
•             Record details of inquiries, comments and complaints
•             Record details of actions taken
•             Communicate and coordinate with internal departments
•             Follow up on customer interactions

Education and Experience

•             Any Degree or equivalent
•             Knowledge of customer service principles and practices
•             Knowledge of relevant computer applications
•             Ability to type
•             Numeric, oral and written language applications

Key Competencies

•             Interpersonal skills
•             Excellent Communication skills - verbal and written
•             Listening skills
•             Problem analysis and problem-solving
•             Attention to detail and accuracy
•             Data collection and ordering

Below is our office address and landmark.

Landmark: Jubilee hills check post -> Opposite to Chiranjeevi Blood bank -> Take left adjacent to TV5 office -> Come till dead end -> Pass by Oasis hospital -> Take Left -> Immediately on the right side you will find A.P Productivity office -> 2nd Floor (Yana Software/Indian Eagle).
Our building is opposite to AP NATCO building.

Address:

Indian Eagle Pvt Ltd,
Plot No:87, Road No:2,
L V Prasad Marg,
Jubilee Hills check post,
Hyderabad,
PIN: 500 045.

Contact No. : 4040213111
hr-india@indianeagle.com

How to Apply:

Walkin for Face-Face Interview. Shortlisted candidates will receive offer on the same day.
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