Videocon Hiring ILD NOC Engineer - GET On Jan 2014 @ Chennai

Videocon Hiring ILD NOC Engineer - GET On Jan 2014 @ Chennai

Company     Videocon Telecommunications Limited

Website        www.videocon.com

Eligibility       B.Tech/B.E

Experience     Fresher

Location         Chennai

Job Role        ILD NOC Engineer - GET


Company Profile :

Videocon Telecommunications Limited, a Videocon group company offers GSM mobile services GSM service under the brand name Videocon The Videocon Group is a $4 billion, global business conglomerate with a strong presence in Household Consumer Goods, Oil & Gas, Retail, Telecom, DTH and the Power sector.

The Videocon group has constantly leveraged a culture of innovation to develop a range of market re-defining products. The Group has several manufacturing facilities globally and R&D centers spread across Americas, Europe and Australasia that are constantly working towards creating global quality products deploying the most up-to-date technology.


Candidate Profile:

1. Candidate should have sound Telecom Network knowledge
2. Tier 1 Support for all VOIP technical related trouble shootings.
3. End-to-End ownership of resolution of issue raised by the customer & supplier.
4. Should be a very good team player, collaborative, self learner and self motivated
5. Good understanding of English and good communication skills is must
6. Should have customer handling skills
7. Preferably exposure to multi culture environment
8. Flexibility to work on 24*7 shifts
9. To handle Customers queries over mail, phone, chat.
10. Take ownership of all the calls & Trouble tickets.
11. Periodical updates to be given to customer on progress of resolutions.
12. Provide timely resolution and effective documentation.
13. Proactive and logical thinking in resolving problems.
14. Make judgement as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided.

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